Privacy Policy

Who this policy covers

This Privacy Policy explains how GripWeb handles personal information provided through www.gripweb.org and related enquiries. For privacy questions or requests, email info@gripweb.org.

Information we collect

When you contact us, we collect the information you choose to provide. Our enquiry form asks for your name, email address, an optional company name, the service you are interested in, and a description of your project or business task. Email correspondence may include additional details you share with us.

Our website and hosting systems may also record technical information such as your IP address, browser type, pages requested, and the time of a visit. This helps the website operate and supports security and troubleshooting. Please avoid submitting passwords, identity documents, confidential client records, or sensitive personal information through the enquiry form.

How we use your information

We use enquiry information to respond to your questions, understand your requirements, discuss suitable services, prepare proposals, and manage related correspondence. We also use technical information to maintain the website, investigate problems, and prevent spam or misuse.

Submitting an enquiry allows us to use the details you provide for these purposes. An enquiry does not automatically subscribe you to a marketing mailing list. If we wish to use your information for a materially different purpose, we will provide an appropriate notice and obtain consent where required.

Who may receive your information

Relevant GripWeb personnel and service providers may access information where needed to operate the website, deliver email, maintain systems, or support an enquiry or agreed engagement. We may disclose information where required by law or where necessary to protect legal rights and investigate misuse. We do not sell personal information.

Hosting, email, or other service providers may process information outside your country. Where an overseas transfer occurs, applicable data protection requirements and appropriate safeguards must be considered. Contact us if you need more information about the handling of a particular enquiry.

AI projects and business information

This policy covers the website and initial enquiries. If a project involves customer records, employee information, documents, or connections to business systems, the relevant data handling arrangements should be set out in the project scope or agreement before that information is provided.

Please discuss permissions, access, approved tools, and any restrictions with us before sharing project data. Information submitted through this website is intended for enquiry handling; it should not be treated as approval to use your business data in an AI system.

Cookies and technical storage

The website uses cookies or similar technical storage where needed for website sessions, administration, and security. Cookies are small files stored by your browser. You can manage or delete them through your browser settings, although blocking necessary cookies may affect some website functions.

Third-party services you choose to visit through a link have their own privacy and cookie practices. This policy does not cover those separate websites.

Retention and security

We retain personal information for as long as reasonably needed for the purpose for which it was collected, including enquiry follow-up, an agreed business relationship, record keeping, and any applicable legal requirements. Information should be deleted or anonymised when it is no longer needed for a business or legal purpose.

We take reasonable steps to protect information from unauthorised access, disclosure, alteration, or loss. No internet transmission or storage system can be guaranteed completely secure. Please contact us promptly if you believe information submitted to us has been compromised.

Your choices and requests

You can contact us to ask about the personal information we hold about you, request access or a correction, or withdraw consent for future use or disclosure where applicable. You may also request deletion; some records may need to be retained for legal, security, or legitimate business purposes.

Email info@gripweb.org with a description of your request. We may ask for enough information to verify your identity and locate the relevant records. We will explain any limitations that apply and how withdrawing consent may affect our ability to respond to an enquiry or provide a service.

Updates to this policy

We may update this policy when website features, services, or information handling arrangements change. The date at the top of this page identifies the latest update. Please review it when you provide information through the website.